We have finished testing a new support ticket system for our current customers. The new interface makes it much easier to engage with our support staff and report any bugs or issues you have with the application. There are two ways to submit a support ticket.
You can’t always be at your desk and now it is easier than ever to manage your campaigns and subscribers on the go. Recently we rolled out a new function to MyEmailProgram.com that gives you a mobile friendly interface when accessing the application from your mobile phone.
Have you ever had a large number of email addresses you needed to add to a contact list that were on your computer clipboard? Perhaps a text file or some other source of contacts that didn’t come nice and pretty in a CSV file? With this new feature you can simply paste contacts into an […]
We have finished installing and testing a new exclude feature. This new feature will allow you to exclude contacts that are on List B when sending an email campaign to List A. If there are contacts on both lists they will be excluded from the send. A similar exclude feature is added in the import […]
In early January we discovered that while the server was reporting on bounces, they were not being reported back to the user interface or being marked as bounced at the contact record level. This has been repaired. Due to this, you will likely see a high number of bounces on your next send to each […]
From December 2nd to 5th we had site and application wide outages. The server required significant emergency maintenance in order to get the application back online. During this period data was not lost or compromised however, when the application is down it is unable to record opens or clicks from campaigns. The issue has been […]